/* ============================================================
   app.css — estilo base do Sistema de Atendimento (Extradigital)
   Tokens + componentes compartilhados entre as páginas.
   ============================================================ */
:root {
  --amber: #ffbf12;
  --amber-dark: #e0a600;
  --ink: #434343;
  --ink-strong: #2b2b2b;
  --bg: #faf9f7;
  --card: #ffffff;
  --fg: #2b2b2b;
  --muted: #6a6a6a;
  --border: #e6e3dd;
  --danger: #c0392b;
  --shadow: 0 10px 40px rgba(30, 25, 10, 0.12);
  --radius: 12px;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #121110;
    --card: #1c1b19;
    --fg: #ececec;
    --muted: #a0a0a0;
    --border: #313029;
    --danger: #ff6b5e;
    --shadow: 0 10px 40px rgba(0, 0, 0, 0.5);
  }
}

* { box-sizing: border-box; }
html, body { min-height: 100%; }
body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  background: var(--bg);
  color: var(--fg);
  line-height: 1.5;
}

/* Layout centralizado (usado nas telas do solicitante) */
.wrap {
  max-width: 520px;
  margin: 0 auto;
  padding: 40px 20px 60px;
}
.wrap--narrow { max-width: 440px; }

/* Logo */
.logo-plate {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #ffffff;
  border: 1px solid var(--border);
  padding: 12px 18px;
  border-radius: 14px;
  box-shadow: var(--shadow);
}
.logo-plate img { display: block; width: 180px; height: auto; }

h1 { font-size: 1.5rem; margin: 0 0 6px; line-height: 1.25; }
.sub { color: var(--muted); margin: 0 0 26px; }
.sub strong { color: var(--amber-dark); font-weight: 600; }

/* Card */
.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  box-shadow: var(--shadow);
}

/* Form */
label { display: block; font-weight: 600; font-size: 0.9rem; margin-bottom: 6px; }
.field { margin-bottom: 16px; }
input[type="text"],
input[type="search"],
input[type="password"],
input[type="email"],
input[type="tel"],
input[type="number"],
textarea,
select {
  width: 100%;
  padding: 13px 14px;
  font-size: 1rem;
  font-family: inherit;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--bg);
  color: var(--fg);
}
textarea { resize: vertical; }
input:focus, textarea:focus, select:focus { outline: 2px solid var(--amber); outline-offset: 1px; }

/* Botões */
.btn {
  display: inline-block;
  width: 100%;
  padding: 14px 18px;
  border-radius: var(--radius);
  font-size: 1rem;
  font-weight: 600;
  text-decoration: none;
  text-align: center;
  border: 1px solid var(--border);
  background: var(--card);
  color: var(--fg);
  cursor: pointer;
  transition: transform 0.06s ease, border-color 0.2s ease, background 0.2s ease, opacity 0.2s;
}
.btn:active { transform: translateY(1px); }
.btn-primary {
  background: var(--amber);
  color: var(--ink-strong);
  border-color: transparent;
}
.btn-primary:hover { background: var(--amber-dark); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* Feedback */
.msg { margin: 12px 0; padding: 12px 14px; border-radius: 10px; font-size: 0.92rem; }
.msg-error { background: rgba(192, 57, 43, 0.10); color: var(--danger); border: 1px solid rgba(192, 57, 43, 0.25); }
.hidden { display: none !important; }
.loading { color: var(--muted); font-size: 0.92rem; }

/* Lista de atribuições (radio "cards") */
.opcoes { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 10px; }
.opcao {
  display: flex; align-items: center; gap: 12px;
  padding: 14px 16px;
  border: 1px solid var(--border);
  border-radius: 10px;
  cursor: pointer;
  background: var(--bg);
}
.opcao:hover { border-color: var(--amber); }
.opcao input { accent-color: var(--amber-dark); width: 18px; height: 18px; flex: none; }
.opcao--sel { border-color: var(--amber); background: rgba(255, 191, 18, 0.08); }
.opcao--outros { border-style: dashed; }
.opcao-hint { color: var(--muted); font-size: 0.8rem; flex: none; }

/* Bloco de dados do cartório */
.cartorio-nome { font-size: 1.15rem; font-weight: 700; margin: 0 0 4px; }
.cartorio-meta { color: var(--muted); font-size: 0.9rem; margin: 0 0 4px; }

/* Chat */
.chat {
  border: 1px solid var(--border); border-radius: 12px; background: var(--card);
  display: flex; flex-direction: column; overflow: hidden;
}
.chat-msgs {
  padding: 14px; display: flex; flex-direction: column; gap: 8px;
  min-height: 240px; max-height: 52vh; overflow-y: auto;
}
.bolha { max-width: 82%; padding: 9px 13px; border-radius: 14px; font-size: 0.93rem; line-height: 1.4; white-space: pre-wrap; word-break: break-word; }
.bolha .quem { display: block; font-size: 0.72rem; font-weight: 700; opacity: 0.7; margin-bottom: 2px; }
.bolha .hora { display: block; font-size: 0.68rem; opacity: 0.55; margin-top: 3px; text-align: right; }
.bolha-eu { align-self: flex-end; background: var(--amber); color: var(--ink-strong); border-bottom-right-radius: 4px; }
.bolha-outro { align-self: flex-start; background: var(--bg); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.bolha-sistema { align-self: center; background: transparent; color: var(--muted); font-size: 0.8rem; }
.chat-form { display: flex; gap: 8px; padding: 10px; border-top: 1px solid var(--border); }
.chat-form input { flex: 1; margin: 0; }
.chat-form .btn { width: auto; padding: 10px 16px; }
.chat-vazio { color: var(--muted); font-size: 0.9rem; text-align: center; margin: auto; }
.chat-tools { display: flex; gap: 6px; align-items: center; padding: 8px 10px 0; flex-wrap: wrap; position: relative; }
.ct-btn { border: 1px solid var(--border); background: var(--bg); border-radius: 8px; width: 34px; height: 34px; font-size: 1rem; cursor: pointer; line-height: 1; }
.ct-btn:disabled { opacity: .4; cursor: default; }
.ct-emojis { position: absolute; bottom: 42px; left: 10px; background: var(--card); border: 1px solid var(--border); border-radius: 10px; padding: 8px; display: flex; flex-wrap: wrap; gap: 1px; width: 280px; max-width: calc(100vw - 32px); max-height: 220px; overflow-y: auto; box-shadow: var(--shadow); z-index: 20; }
.ct-emojis[hidden] { display: none; }
.ct-emojis .ce-grupo { width: 100%; font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); margin: 6px 2px 2px; }
.ct-emojis .ce-grupo:first-child { margin-top: 0; }
.ct-emojis button { border: none; background: none; font-size: 1.2rem; cursor: pointer; padding: 3px; border-radius: 6px; line-height: 1.1; width: 30px; }
.ct-emojis button:hover { background: var(--border); }
.ct-file { font-size: 0.82rem; color: var(--amber-dark); cursor: pointer; align-self: center; }
.bolha .anexo-img img { max-width: 220px; max-height: 220px; border-radius: 8px; display: block; margin: 2px 0; }
.bolha .anexo-doc { display: inline-flex; gap: 6px; align-items: center; background: rgba(0,0,0,.06); border-radius: 8px; padding: 6px 10px; text-decoration: none; color: inherit; font-size: 0.88rem; margin: 2px 0; }
.bolha .anexo-doc span { opacity: .7; font-size: 0.78rem; }

/* ── Conexão remota (WebRTC) ─────────────────────────────── */
.rc-box { border: 1px solid var(--border); border-radius: 12px; padding: 14px 16px; margin-top: 16px; background: var(--card); }
.rc-cab { display: flex; align-items: center; gap: 10px; }
.rc-cab b { font-size: 0.98rem; }
.rc-tag { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; padding: 2px 8px; border-radius: 999px; background: var(--border); color: var(--fg); }
.rc-tag--ativa { background: rgba(46,160,67,.18); color: #2ea043; }
.rc-tag--solicitando { background: rgba(255,191,18,.25); color: var(--amber-dark); }
.rc-tag--encerrada { background: rgba(192,57,43,.12); color: var(--danger); }
.rc-desc { color: var(--muted); font-size: 0.88rem; margin: 8px 0; }
.rc-chk { display: flex; align-items: center; gap: 7px; font-size: 0.86rem; color: var(--muted); margin: 8px 0; }
.rc-chk input { width: auto; }
.rc-bt, .rc-toolbar { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.rc-bt .btn, .rc-toolbar .btn { width: auto; padding: 7px 12px; font-size: 0.85rem; }
.rc-toolbar .btn.rc-on { background: var(--amber); color: var(--ink-strong); border-color: var(--amber); }
.rc-video-wrap { position: relative; margin-top: 12px; background: #000; border-radius: 10px; overflow: hidden; }
.rc-video-wrap video.rc-tela, .rc-video-wrap img.rc-tela { display: block; width: 100%; max-height: 62vh; object-fit: contain; background: #000; cursor: crosshair; margin: 0 auto; }
.rc-video-wrap.rc-grande video.rc-tela, .rc-video-wrap.rc-grande img.rc-tela { max-height: 86vh; }
.rc-video-wrap.rc-controlando { outline: 3px solid #ff3b30; outline-offset: -3px; }
.rc-video-wrap.rc-controlando video.rc-tela, .rc-video-wrap.rc-controlando img.rc-tela { cursor: default; }
/* tela cheia */
.rc-video-wrap:fullscreen, .rc-video-wrap:-webkit-full-screen { width: 100vw; height: 100vh; border-radius: 0; margin: 0; display: flex; align-items: center; justify-content: center; }
.rc-video-wrap:fullscreen video.rc-tela, .rc-video-wrap:-webkit-full-screen video.rc-tela,
.rc-video-wrap:fullscreen img.rc-tela, .rc-video-wrap:-webkit-full-screen img.rc-tela { max-width: 100vw; max-height: 100vh; width: auto; height: auto; }
.rc-video-wrap .rc-tela-vazio { color: rgba(255,255,255,.5); font-size: 0.85rem; padding: 60px 20px; text-align: center; }
.rc-apontar-hint, .rc-hint { position: absolute; left: 8px; top: 8px; background: rgba(0,0,0,.65); color: #fff; font-size: 0.72rem; padding: 3px 8px; border-radius: 6px; pointer-events: none; z-index: 2; }
/* barra flutuante sobre o vídeo (visível também em tela cheia) */
.rc-overlay { position: absolute; left: 50%; bottom: 14px; transform: translateX(-50%); display: flex; gap: 6px; background: rgba(20,20,20,.82); padding: 6px; border-radius: 10px; z-index: 3; transition: opacity .2s; }
.rc-overlay--oculta { opacity: 0; pointer-events: none; }
.rc-overlay .rc-ob { border: none; background: rgba(255,255,255,.12); color: #fff; font-size: 0.8rem; font-weight: 600; padding: 6px 10px; border-radius: 7px; cursor: pointer; white-space: nowrap; }
.rc-overlay .rc-ob:hover { background: rgba(255,255,255,.22); }
.rc-overlay .rc-ob.rc-on { background: var(--amber); color: var(--ink-strong); }
.rc-video-wrap:not(.rc-cheia) .rc-overlay [data-ob="fs"] { display: none; }
.rc-aviso { font-size: 0.85rem; color: var(--danger); margin-top: 10px; }
.rc-aviso--ok { color: #2ea043; }
.rc-hist { margin-top: 12px; font-size: 0.84rem; }
.rc-hist summary { cursor: pointer; color: var(--muted); }
.rc-hist ul { margin: 8px 0 0; padding-left: 18px; }
.rc-hist li { margin: 3px 0; }

/* modal de permissão (solicitante) */
.rc-modal { position: fixed; inset: 0; background: rgba(0,0,0,.55); display: flex; align-items: center; justify-content: center; z-index: 9999; padding: 16px; }
.rc-modal-cx { background: var(--card); border-radius: 14px; padding: 20px; max-width: 420px; width: 100%; box-shadow: var(--shadow); }
.rc-modal-cx h3 { margin: 0 0 8px; }
.rc-modal-cx p { font-size: 0.92rem; line-height: 1.45; }
.rc-modal-bt { display: flex; gap: 10px; justify-content: flex-end; margin-top: 14px; }
.rc-modal-bt .btn { width: auto; }
.rc-nota { color: var(--danger); font-size: 0.82rem; margin: 8px 0 0; }

/* barra fixa "compartilhando" (solicitante) */
.rc-barra-sol { position: fixed; left: 0; right: 0; bottom: 0; z-index: 9998; background: #1c1c1c; color: #fff; display: flex; align-items: center; justify-content: center; gap: 12px; padding: 10px 16px; font-size: 0.9rem; flex-wrap: wrap; }
.rc-barra-sol .btn { width: auto; padding: 6px 12px; background: #fff; color: #1c1c1c; }
.rc-barra-sol--ctrl { background: #7a1010; }

/* ponteiro do técnico projetado na tela do solicitante */
.rc-ponteiro { position: fixed; z-index: 9997; width: 22px; height: 22px; margin: -11px 0 0 -11px; border: 3px solid #ff3b30; border-radius: 50%; pointer-events: none; transition: left .06s linear, top .06s linear; }
.rc-ponteiro span { position: absolute; top: 24px; left: 50%; transform: translateX(-50%); white-space: nowrap; background: #ff3b30; color: #fff; font-size: 0.68rem; padding: 1px 6px; border-radius: 5px; }
.rc-ponteiro--click { background: rgba(255,59,48,.25); }

/* Nav superior do painel (compartilhado) */
.painel-nav {
  display: flex; align-items: center; gap: 14px; flex-wrap: wrap;
  padding: 10px 0 12px; margin-bottom: 20px; border-bottom: 1px solid var(--border);
}
.painel-nav .pn-logo { flex: none; }
.painel-nav .pn-logo img { width: 120px; display: block; background: #fff; border: 1px solid var(--border); border-radius: 8px; padding: 6px 10px; }
.painel-nav .pn-links { display: flex; gap: 4px; flex-wrap: wrap; flex: 1; min-width: 180px; }
.painel-nav .pn-links a { text-decoration: none; color: var(--fg); font-size: 0.88rem; font-weight: 600; padding: 7px 11px; border-radius: 8px; white-space: nowrap; }
.painel-nav .pn-links a:hover { background: var(--border); }
.painel-nav .pn-links a.ativo { background: var(--amber); color: var(--ink-strong); }
.painel-nav .pn-user { display: flex; align-items: center; gap: 8px; font-size: 0.85rem; color: var(--muted); flex-wrap: wrap; }
.painel-nav .pn-user > a { color: var(--fg); font-weight: 600; text-decoration: none; }
.painel-nav .pn-user > a:hover { text-decoration: underline; }
.painel-nav .pn-user .tipo-badge { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; padding: 3px 8px; border-radius: 999px; background: var(--border); color: var(--fg); }
.painel-nav .pn-user button { background: none; border: none; color: var(--muted); text-decoration: underline; cursor: pointer; font-size: 0.85rem; }
.mini-tab--center td, .mini-tab--center th { text-align: center; }

/* Badge de prioridade (Crítica / Alta / Normal) — bem destacado */
.pri {
  display: inline-block; font-size: 0.72rem; font-weight: 800; text-transform: uppercase;
  letter-spacing: .05em; padding: 3px 10px; border-radius: 999px; border: 1px solid transparent;
}
.pri-critica { background: #c0392b; color: #fff; }
.pri-alta    { background: var(--amber); color: var(--ink-strong); }
.pri-normal  { background: transparent; color: var(--muted); border-color: var(--border); }
@media (prefers-color-scheme: dark) {
  .pri-critica { background: #e5484d; color: #fff; }
}

/* Seletor de período (compartilhado) */
.periodo { display: flex; flex-direction: column; gap: 6px; margin: 6px 0 14px; }
.periodo-linha { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 0.85rem; color: var(--muted); }
.periodo-linha input[type="number"] { width: 70px; padding: 6px 8px; font-size: 0.85rem; text-align: center; }
.periodo-linha input[type="date"] { width: auto; padding: 6px 8px; font-size: 0.85rem; }
.periodo-linha .btn { width: auto; padding: 6px 12px; font-size: 0.85rem; }
.periodo-linha button.q.sel { background: var(--amber); border-color: transparent; color: var(--ink-strong); }
.periodo-label { font-weight: 600; color: var(--fg); }

/* Dashboard */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 12px; margin: 16px 0 8px; }
.kpi { background: var(--card); border: 1px solid var(--border); border-radius: 12px; padding: 14px 16px; }
.kpi .n { font-size: 1.7rem; font-weight: 800; line-height: 1.1; }
.kpi .l { font-size: 0.8rem; color: var(--muted); margin-top: 3px; }
.kpi.destaque .n { color: var(--amber-dark); }
.painel-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 14px; margin-top: 14px; }
.painel-card { background: var(--card); border: 1px solid var(--border); border-radius: 12px; padding: 16px; }
.painel-card h3 { margin: 0 0 12px; font-size: 0.95rem; }
.painel-card .chart-holder { position: relative; height: 240px; }
.periodo-bar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 6px; font-size: 0.85rem; color: var(--muted); }
.periodo-bar button { border: 1px solid var(--border); background: var(--card); color: var(--fg); border-radius: 8px; padding: 6px 12px; font-size: 0.85rem; font-weight: 600; cursor: pointer; }
.periodo-bar button.sel { background: var(--amber); border-color: transparent; color: var(--ink-strong); }
.mini-tab { width: 100%; border-collapse: collapse; font-size: 0.88rem; }
.mini-tab td, .mini-tab th { padding: 7px 6px; border-bottom: 1px solid var(--border); text-align: left; }
.mini-tab th { color: var(--muted); font-weight: 600; }
.mini-tab td.num { text-align: right; font-weight: 700; }
.pagerow { display: flex; gap: 10px; align-items: center; justify-content: center; margin-top: 14px; }
.pagerow button { border: 1px solid var(--border); background: var(--card); color: var(--fg); border-radius: 8px; padding: 6px 12px; cursor: pointer; }
.pagerow button:disabled { opacity: .4; cursor: default; }
.filtros { display: flex; gap: 8px; flex-wrap: wrap; margin: 12px 0; }
.filtros select, .filtros input { width: auto; padding: 8px 10px; font-size: 0.9rem; }

/* Avaliação */
.aval-box { border: 1px solid var(--border); border-radius: 12px; padding: 16px; margin-top: 16px; background: var(--card); }
.aval-box h3 { margin: 0 0 4px; font-size: 1rem; }
.aval-box .dica { color: var(--muted); font-size: 0.85rem; margin: 0 0 14px; }
.aval-criterio { margin-bottom: 14px; }
.aval-criterio > span { display: block; font-weight: 600; font-size: 0.9rem; margin-bottom: 6px; }
.notas { display: flex; flex-wrap: wrap; gap: 5px; }
.notas button {
  width: 34px; height: 34px; border: 1px solid var(--border); border-radius: 8px;
  background: var(--bg); color: var(--fg); font-weight: 700; font-size: 0.85rem; cursor: pointer;
}
.notas button.sel { background: var(--amber); border-color: transparent; color: var(--ink-strong); }
.aval-nota-geral .notas button { width: 40px; height: 40px; font-size: 0.95rem; }
.aval-resp { font-size: 0.9rem; margin: 3px 0; }
.aval-resp b { color: var(--amber-dark); }
.estrelas { color: var(--amber-dark); font-weight: 700; }

.topo { display: flex; justify-content: center; margin-bottom: 26px; }
.voltar { display: inline-block; margin-bottom: 18px; color: var(--muted); text-decoration: none; font-size: 0.9rem; }
.voltar:hover { color: var(--amber-dark); }
footer { margin-top: 34px; font-size: 0.8rem; color: var(--muted); text-align: center; }